Business Communication Course Get career-ready with communication and customer service basics! What you will Learn Keyboarding – Build speed and accuracy for today’s workplace. Business Professionalism – Sharpen etiquette, time management, and workplace conduct. Customer Service – Handle challenges and deliver great service. Team Collaboration – Strengthen teamwork and problem-solving skills. Presentation Skills – Present ideas clearly and with confidence. Written Communications – Write professional, clear, and concise documents. Electronic Communications – Communicate effectively through email and digital tools. Why take this course Employers want strong communicators and team players Professionalism and customer service set you apart Digital and writing skills boost your job readiness Course Schedule September 18, 2026 - December 11, Fridays, 9:15AM-12:30PM Weekly online at-home assignments/deadlines Eligibility Completion or enrollment in one of the following Troy Continuing Education courses: Intermediate ESL Advanced ESL English Plus AHHA Or complete placement test & receive instructor approval Must have access to MOS 2019 or newer What You’ll Receive at the End of the Course? After successful course completion, you will receive a digital badge to share on LinkedIn and across your social media channels proving you obtained the skills to effectively communicate on the job and with customers. Cost $314.00

Career Gateway Training Program Prepare for your Future Career - One Step at a Time What will you learn Create your resume, cover letter, professional references, and request letters of recommendation Learn job skill vocabulary for job applications and interviews Gain important self-awareness and learn your strengths and weaknesses and how to apply them Practice with mock job applications and interviews Learn in a company-simulated environment and join our simulated Career Gateway company. Participate in a mock onboarding experience, receive a simulated corporate ID badge, clock in, submit simulated timesheets, receive simulated pay, and meet project deliverable deadlines just like in a real workplace! Why Take This Course? Invest in yourself! Time to prepare for your next step! Grow your professional skills and learn how to present your education, experience, and skills to employers Learn in a simulated environment—and begin building your professional network Course is taught by experienced career coaches who have supported hundreds of immigrant’s transition to entry-level employment Course Schedule September 15, 2026– May 11, 2026 Tuesdays, 9:15AM-12:30PM or 6:00PM-9:15PM Weekly online at-home assignments/deadlines Eligibility Completion or enrollment in one of the following Troy Continuing Education courses: Intermediate B ESL Advanced ESL English Plus AHHA Or complete placement test & receive instructor approval Must have access to MOS 2019 or newer What You’ll Receive at the End of the Course? After successful course completion, you will receive a digital badge to share on LinkedIn and across your social media channels proving you obtained the skills to successfully apply to entry-level jobs. Cost $618.00

Pronunciation Coaching Services $93.00 Single One on One Session $441.75.00 Package of Five Sessions (5% Discount) $837.00 Package of 10 Sessions (10% Discount) Career Coaching Services $103.00 Single One on One Session $489.25.00 Package of Five Sessions (5% Discount) $927.00 Package of 10 Sessions (10% Discount) Professional Starter Bundle — $1,012 Includes: Career Gateway Business Communication Workplace Success Bundle — $1,306 Includes: Career Gateway Business Communication 5 Pronunciation Coaching Services Job Seeker Advantage Package — $1,561 Includes: Career Gateway Business Communication 5 Pronunciation Coaching Services 5 Career Coaching Services Premium Career Launch Package — $2,389 Includes: Career Gateway Business Communication 10 Pronunciation Coaching Services 10 Career Coaching Services

General American Pronunciation Services Improve your spoken English by learning the General American accent, which is clear and widely understood in the U.S. Coaches use practice, videos, and feedback to make pronunciation, rhythm, and speaking easier. It's for non-native English speakers who want to speak more clearly for work, school, or personal reasons. Services Available: Address common pronunciation errors specific to non-native speakers. Engage in targeted exercises to perfect the pronunciation of challenging sounds. Develop muscle memory to maintain important sounds. Apply new skills to build confidence and speak ideas effectively. Understand the art of linking words and blending sounds for fluid speech. Avoid common pitfalls in connected speech. Appointment Availability: Appointment available Monday-Thursday Your Pronunciation Coach will contact you via email to arrange your appointments. Eligibility Completion or enrollment in one of the following Troy Continuing Education courses: Intermediate ESL Advanced ESL English Plus AHHA Or complete placement test & receive instructor approval Cost $93.00

TRAC College and Career Lab Career Coaching Services *Must be enrolled in Career Gateway to access Career Coach Sessions At the College & Career Lab, our professional career coaching services are designed to help you succeed in today’s competitive job market. We provide personalized strategies that align with your unique goals, from crafting a standout resume and LinkedIn profile to mastering interview skills and building a strong professional network. Our coaching goes beyond job applications—we help you plan your career path, identify skill gaps, boost confidence, and stay accountable every step of the way. Whether you’re launching your career, changing fields, or preparing for advancement, we’ll equip you with the tools and strategies to achieve lasting success. Services Available: Personalized Career Strategy – Create a clear, actionable plan tailored to your goals. Job Search Guidance – Learn effective job search methods to land interviews faster. Resume & Cover Letter Review – Optimize your documents to stand out to employers. LinkedIn Profile Optimization – Build a strong professional brand online. Interview Preparation – Practice answering tough questions with confidence. Career Path Planning – Identify opportunities for advancement and growth. Skill Gap Analysis – Understand what employers want and how to get there. Confidence & Mindset Coaching – Overcome barriers and present your best self. Networking Strategies – Learn how to make valuable professional connections. Ongoing Accountability – Stay on track with regular support and feedback. Appointment Availability Monday-Thursday Appointment Times: 10:00AM – 11:30AM 11:30AM – 1:00PM 1:00PM – 2:30PM Your Career Coach will contact you via email to arrange your appointments. Eligibility Completion or enrollment in one of the following Troy Continuing Education courses: Intermediate ESL Advanced ESL English Plus AHHA Or complete placement test & receive instructor approval Must enroll in Career Gateway Course to access Career Coaching Sessions Cost $103.00 per 1.5 hour single one on one session